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Obchodné podmienky

Business conditions

 

These business and complaint conditions regulate the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, which is DOKTOR VINYL, the company ORCA medical s.r.o. with its registered office at Tomášikova 15950 / 10A 821 03 Bratislava, IČO: 44504799, IČ DPH / DIČ: SK 2022720414 entered in the Commercial Register of the District Court Bratislava I, Section: Sro, File no. 32905 / B ('the seller') and the buyer, whose object is the purchase and sale of goods on the seller's e-commerce website. Seller contact details:

 

DOKTOR VINYL, spoločnosť ORCA medical s.r.o. so sídlom na Tomášikova 15950/10A 821 03 Bratislava, IČO: 44504799, IČ DPH/ DIČ: SK 2022720414 zapísaná v obchodnom registri Okresného súdu Bratislava I, Oddiel: Sro, Vložka č. 32905/B

 

Supervisory authority

 

Slovak Trade Inspection Authority (SOI) SOI Inspectorate for the Bratislava Region Prievozská 32, P.O. Box 5, 820 07 Bratislava 27 Department of Technical Product Inspection and Consumer Protection and Legal Department. no .: 02/58272 172, 02/58272 104 fax no .: 02/58272 170 http: //www.soi.skhttp: //www.soi.sk/en/ ziadosti.soi

 

1.1.     These business and complaint conditions, as amended on the day of concluding the purchase contract, are an integral part of the purchase contract. In the event that the seller and the buyer enter into a written purchase agreement in which they agree on conditions deviating from these terms and conditions, the provisions of the purchase agreement will take precedence over these terms and conditions. The conditions agreed in this way must not be in conflict with other legal regulations (shortening the return period, warranty period, etc.)

1.2.    For the purposes of these terms and conditions, the ancillary contract means a contract under which the buyer acquires goods or is provided with a service related to the subject of the purchase contract, if the goods are delivered or a service provided by the seller or a third party under their agreement.

1.3.    The purchase price for the goods displayed on any e-commerce website operated by the seller also includes value added tax in the amount specified by the applicable legislation of the Slovak Republic and does not include the price for the transport of goods or other optional services. All shares are valid until stocks are sold out, unless otherwise stated for a specific product.

1.4.   The seller reserves the right to adjust the price of the goods listed on any e-commerce website operated by the seller at any time. The change in the price of the goods does not apply to purchase contracts concluded before the change in the price, regardless of the fact that the goods have not yet been delivered.

1.5.    In the event that the seller does not comply with its obligations under the applicable legislation of the Slovak Republic or the European Communities or in these terms and conditions, the buyer can exercise his right against the seller through the competent court.

 

 

Method of concluding the purchase contract

 

2.1. The proposal to conclude the purchase contract is sent by the buyer to the seller in the form of a completed and sent form on the seller's website, which sent a proposal to conclude a purchase contract, the subject of which is retaliatory transfer of ownership hereinafter referred to as the "order").

2.2. Following the sending of the order, the buyer will receive to his e-mail address an automatically executed notification of receipt of the order in the electronic system of the seller (hereinafter "order delivery confirmation"). If necessary, all other information regarding his order can be sent to the buyer's e-mail address.

2.3. The delivery confirmation contains information that the order has been delivered to the seller, but it is not an acceptance of the proposal to conclude a purchase contract.

2.4. The seller will then send to the buyer's e-mail address information on whether the buyer's order has been accepted (hereinafter referred to as "order acceptance"). Acceptance of the order contains information on the name and specification of the goods, the sale of which is the subject of the purchase contract, as well as information on the price of goods and / or other services, information on the expected delivery time, name and information on the place where the goods are to be delivered and information on any price, conditions, method and date of transport of goods to the agreed place of delivery of goods for the buyer, details of the seller (business name, registered office, ID number, registration number in the commercial register, etc.), or other necessary information.

2.5. The purchase contract is concluded by delivering the acceptance of the order in electronic or written form to the buyer.

2.6. Prior to sending the order, the Seller has informed the Buyer in a clear, unambiguous, comprehensible and irreplaceable manner about the pre-contractual information concerning the complaint, payment, business, transport and other conditions by:

 

a) inform about the main characteristics of the goods or the nature of the service to the extent appropriate to the means of communication used and inform the seller of the goods or services on the relevant e-commerce catalog page,

b) informed about the trade name and registered office of the seller on the relevant subpage of the seller's e-commerce and in Art. 1 of these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce,

c) the seller's telephone number and other data that are important for the buyer's contact with the seller, in particular his e-mail address and fax number, if he has informed them on the relevant sub-page of the seller's e-commerce and in Art. 1 of these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce

d) the address of the seller at which the buyer can file a complaint about the goods or services, file a complaint or other complaint informed in Art.

e) on the total price of the goods or services, including value added tax and all other taxes, or if, due to the nature of the goods or services, the price cannot be reasonably determined in advance, the manner, how it is calculated, as well as the costs of transport, delivery, postage and other costs and charges, or if these costs and charges cannot be determined in advance of the fact that the buyer will be obliged to pay them, he informed the seller on the relevant e-commerce catalog page,

f) inform the buyer about the payment conditions, delivery conditions, the period within which the seller undertakes to deliver the goods or provide the service, information on the procedures for the application and handling of complaints, grievances and suggestions in the relevant articles of these business and complaint conditions. the relevant sub-page of the seller's e-commerce,

g) information on the right of the buyer to withdraw from the purchase contract, on the conditions, period and procedure for exercising the right to withdraw from the contract, in Art. 10 of these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce,

h) informed about the provision of the form for withdrawal from the purchase contract in Art. 10 and in the annex to these terms and conditions of business, which are located on the relevant subpage of the seller's e-commerce; the seller also provided the form for withdrawal from the purchase contract in the annex to these terms and conditions and complaints, which are located on the relevant subpage of the seller's e-shop

i) information that if the buyer withdraws from the purchase contract, he will bear the costs associated with the return of goods to the seller under § 10 para. 3 of Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a distance or off-premises contract of the seller and amending certain laws (hereinafter "Act on consumer protection in distance selling"), and if it withdraws from the purchase contract also the cost of returning goods which, due to their nature, cannot be returned by post, informed in Art. 10 of these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce,

j) on the buyer's obligation to pay the seller the price for the performance actually provided pursuant to § 10 para. 5 of the Act on Consumer Protection in Distance Selling, if the buyer withdraws from the contract for services after he has given the seller explicit consent pursuant to § 4 para. 6 of the Act on Consumer Protection in Distance Selling informed in Art. 10 of these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce,

k) about the circumstances in which the buyer loses the right to withdraw from the contract informed in Art. 10 of these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce,

l) on instructions on the seller's liability for defects in goods or services pursuant to para. § 622 and 623 of the Civil Code informed in Art. 8 of these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce,

m) the existence and details of a guarantee provided by the manufacturer or seller in accordance with stricter principles than those laid down in Art. § 502 of the Civil Code, if provided by the manufacturer or seller, as well as information on the existence and conditions of assistance and services provided to the buyer after the sale of goods or provision of services, if such assistance is provided on the relevant e-commerce catalog page and Art. 9 of these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce,

n) the existence of the relevant codes of conduct which the seller has undertaken to comply with and the way in which the buyer can become acquainted with them or obtain their wording on the relevant e-commerce catalog page of the seller,

o) the duration of the contract, in the case of a fixed-term contract; in the case of a contract concluded for an indefinite period or in the case of a contract for which its validity is automatically extended, he also provided information on the conditions of termination of the contract on the relevant e-commerce catalog page and in these terms and conditions, which are located on the relevant sub-page of the electronic the seller's business,

p) the minimum duration of the buyer's obligations arising from the purchase contract, if the purchase contract implies such an obligation for the buyer on the relevant e-commerce catalog page and in these terms and conditions, which are located on the relevant sub-page of the seller,

q) the buyer's obligation to pay an advance or provide another financial security at the request of the seller and the conditions that apply to its provision, if the purchase contract implies such an obligation for the buyer on the relevant e-commerce catalog page and in these terms and conditions, which are located on the relevant sub-page of the seller's e-commerce,

r) on the functionality, including the applicable technical protection measures to secure the electronic content, if applicable, informed on the relevant catalog page of the seller's e-commerce and in these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce,

s) the compatibility of the electronic content with hardware and software of which the Seller knows or reasonably expects to know, if applicable, the relevant information on the relevant e-commerce catalog page of the Seller and in these terms and conditions, which are located on the relevant subpage e-commerce of the seller,

t) the possibility and conditions of out-of-court dispute resolution through the ADR system, if the seller has undertaken to use this system, informed on the relevant catalog page of the seller's e-commerce and in these terms and conditions, which are located on the relevant subpage of the seller's e-commerce,

u) on the actions necessary for the conclusion of the purchase contract in such a way that he described these necessary actions in these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce.

v) that the purchase contract will be stored in electronic form at the seller and is available to the buyer after the buyer has requested it in writing on the relevant e-commerce catalog page and in these terms and conditions, which are located on the relevant subpage of the electronic the seller's business,

w) that the Slovak language is the language offered for the conclusion of the contract on the relevant catalog page of the Seller's e-shop and in these business and complaint conditions, which are located on the relevant sub-page of the Seller's e-shop.

 

2.7. If the seller has not fulfilled the information obligation to pay additional fees or other costs according to point 2.6. letter e) these business and complaint conditions or the costs of returning the goods in accordance with point 2.6. letter i) of these terms and conditions, the buyer is not obliged to pay these additional costs or fees

 

Rights and obligations of the seller

 

3.1. The seller is obliged to:

 

a) deliver  based on order confirmed by acceptance, the goods to the buyer in the agreed quantity, quality and time and pack them or equip them for transport in the manner necessary for their preservation and protection,

b) ensure that the delivered goods comply with the valid legal regulations of the Slovak Republic,

c) immediately after the conclusion of the purchase contract, but no later than together with the delivery of the goods, provide the buyer with a confirmation of the conclusion of the purchase contract on a durable medium, for example by e-mail. The certificate must contain all the information referred to in point 2.6. including the withdrawal form.

d) hand over to the buyer at the latest together with the goods in written or electronic form all documents necessary for taking over and using the goods and other documents prescribed by valid legal regulations of the Slovak Republic (instructions in Slovak language, warranty card, delivery note, tax document).

3.2. The seller has the right to proper and timely payment of the purchase price from the buyer for the delivered goods.

3.3. If due to the sale of stock or unavailability of goods the seller is unable to deliver the goods to the buyer within the period agreed in the purchase contract or determined by these terms and conditions or at the agreed purchase price, the seller is obliged to offer the buyer a substitute performance or cancel order). The buyer can withdraw from the purchase contract or cancel the order by delivering an e-mail. In case that the buyer has already paid the purchase price or part thereof, the seller will return the already paid purchase price or part thereof within 14 days from the date of delivery of the e-mail on withdrawal from the purchase contract or cancellation of the order to the buyer's designated account, unless the parties agree otherwise. If the buyer does not accept the replacement performance offered by the seller or withdraws from the purchase contract within a reasonable time, the seller is entitled to withdraw from the purchase contract and if the buyer has already paid the purchase price or part thereof, the seller is obliged to return the already paid purchase price or part thereof. within 14 days from the date of delivery of withdrawals from the purchase contract to the buyer.

 

Rights and obligations of the buyer

4.1. The buyer was informed by the seller that part of the order is the obligation to pay the price.

4.2. The buyer is obliged to:

a) take over the ordered and delivered goods,

b) pay the seller the agreed purchase price within the agreed due date, including the cost of delivery of goods,

c) confirm the receipt of the goods in the delivery note with his signature or the signature of the person authorized by him.

4.3. The buyer has the right to deliver the goods in quantity, quality, date and place agreed by the parties.

 

Delivery and payment terms

5.1. The usual availability of the goods with the date of their dispatch is stated for each product on the e-commerce website. Unless the seller states otherwise, the standard delivery time for goods that are in stock is 2 working days. For products that are in external storage, availability is 1-2 weeks.

5.2. Unless the seller and the buyer have agreed otherwise in the purchase contract, the seller is obliged to deliver the item to the buyer immediately, no later than 30 days from the date of conclusion of the purchase contract. If the seller has not fulfilled his obligation to deliver the item within the period under the first sentence, the buyer shall invite him to deliver the item within the additional reasonable period provided by him. If the seller does not deliver the item even within this additional reasonable period, the buyer is entitled to withdraw from the contract.

5.3. The seller is entitled to invite the buyer to take over the goods even before the deadline for delivery of goods agreed in the purchase contract.

5.4. The display of the goods on any e-commerce website operated by the seller is for illustrative purposes only. The display of colour shades depends, among other things, on the quality of the monitor used, resp. another device you are using.

5.5. The buyer is obliged to take over the goods at the place which is the seller or his representative, authorized to deliver the goods and the buyer agreed in the purchase contract or otherwise at the time before delivery of the goods (hereinafter "Place"). The buyer is obliged to take over the goods in the time range that is the seller or his representative, authorized to deliver the goods and the buyer agreed in the purchase contract or otherwise in the time before delivery of the goods (hereinafter "Time Range").

5.6. If the seller delivers the goods to the buyer to the Place and within the time range, the buyer is obliged to take over the goods in person or ensure that the goods are taken over by a person authorized to take over the goods and sign a protocol on payment of purchase price and delivery and delivery of goods. The third party authorized to take over the goods is obliged to submit a copy of the order acceptance to the seller. The goods are considered delivered and taken over at the time of delivery of the goods to the buyer. Delivery of goods to the Buyer means delivery of goods to the Site, its acceptance by the Buyer or a third party authorized by the Buyer and signing of a protocol on payment of the purchase price and delivery and delivery of the Goods by the Buyer or a third party authorized by the Buyer.

5.7. If it is necessary to repeat the delivery of goods due to the buyer's absence at the Site and within the time range or if the buyer does not accept the goods without prior written withdrawal from the purchase contract within 7 days after the expiration of the time range, the seller is entitled to compensation for damages in the amount of the actual cost of an attempted unsuccessful delivery of the goods to the Site.

5.8. The buyer is entitled to inspect the shipment, i.e. the goods and their packaging immediately after delivery in the presence of the seller's representative. In case of finding the existence of a defect of the goods and / or if the shipment is not complete (lower number of goods or missing ordered goods), the seller's representative is obliged to allow the buyer to make a record of the extent and nature of the defect, which is confirmed by the seller's representative. Based on such a record delivered to the seller, the buyer may subsequently refuse to take over the delivered goods with a defect or confirm the delivery of the goods with a defect and subsequently in accordance with Art. 8 of these business and complaint conditions to file a claim for defects in the goods with the seller or a designated person. In case that the buyer refuses to take over the delivered goods with a defect, all reasonable costs incurred to return the goods to the seller shall be borne by the seller.

5.9. The buyer is entitled in case of non-delivery of goods by the seller within the period specified in point 5.2. of these terms and conditions to withdraw from the purchase agreement and the seller is obliged to return to the buyer the part of the purchase price already paid within 14 days of delivery of the withdrawal from the purchase agreement by cashless transfer to the buyer's bank account designated by the buyer.

 

Purchase price

6.1. The purchase price for the goods agreed in the purchase contract between the seller and the buyer is stated in the acceptance of the order (hereinafter referred to as the "purchase price"). If the purchase price stated in the order confirmation is higher than the price for identical goods stated in the e-commerce offer at the time of sending the order to the buyer, the seller will deliver an electronic message to the buyer informing about the offer of a new purchase price in another amount. a new purchase contract, which the buyer must explicitly confirm by e-mail or in writing form in order valid purchase contract to be concluded.

6.2. The buyer is obliged to pay the seller the purchase price, including the cost of delivery of goods in cash, respectively. payment card upon personal collection of the goods, cash on delivery at the place of delivery of the goods or cashless transfer to the seller's account specified in the order acceptance or on the seller's website at the time before taking over the goods.

6.3. In case that the buyer pays the seller the purchase price by wire transfer, the day of payment is considered be the day when the entire purchase price was credited to the seller's account.

6.4. The buyer is obliged to pay the seller the purchase price for the agreed goods within the period specified in the purchase contract, but no later than when taking over the goods.

6.5. In case that the Buyer does not pay the Seller the full purchase price by the time the goods are delivered to the Site and the parties have not agreed to pay the purchase price for the goods in instalments, the Seller is entitled to refuse delivery to the Buyer.

 

Acquisition of ownership and transfer of the risk of damage to the goods.

7.1. By taking over the goods at the agreed place, the ownership of the goods passes to the buyer.

7.2. The risk of damage to the goods passes to the buyer at the time when the buyer or a third party authorized by the buyer takes over the goods from the seller or his representative authorized to deliver the goods, or if he does not do so in time, at the time the seller allows the buyer to dispose of the goods and the buyer will not take over.

 

Complaint procedure (liability for defects, warranty, complaints)

8.1. In the case of a defect that can be removed, the buyer has the right to have it removed free of charge, in a timely manner and properly. The seller is obliged to eliminate the defect without undue delay.

8.2. The buyer may, instead of remedying the defect, request a replacement of the goods or, if the defect concerns only a part of the goods, a replacement of the part, if the seller does not incur disproportionate costs due to the price of the goods or the severity of the defect.

 8.3. The seller can always replace the defective goods with non-defective ones instead of eliminating the defect, if this does not cause serious difficulties for the buyer.

8.4. In the case of a defect in the goods which cannot be removed and which prevents the goods from being properly used as a defect-free item, the buyer has the right to exchange the goods or has the right to withdraw from the purchase contract. The same rights belong to the buyer in the case of remediable defects, but if the buyer can not properly use the goods due to the recurrence of the defect after repair or due to a larger number of defects.

8.5. In the case of other irreparable defects, the buyer is entitled to a reasonable discount on the price of the goods.

8.6. The seller instructed the buyer about his rights, which arise from the stat. § 622 of the Civil Code (points 8.1. To 8.3. Of these business and complaint conditions) and the rights arising from the provisions of Art. § 623 of the Civil Code (points 8.4. To 8.5. Of these business and complaint conditions) by placing these business and complaint conditions on the relevant subpage of the seller's e-shop and the buyer had the opportunity to read them before sending the order.

8.7. The seller is responsible for defects in the goods in accordance with applicable regulations of the Slovak Republic and the buyer is obliged to file a complaint with the seller or a designated person. Information on designated persons and service points for warranty and post-warranty service is provided on the back of the warranty card or will be provided by the seller to the buyer upon request by telephone or e-mail.

8.8. The valid complaint procedure of the seller applies to the handling of complaints, ie Art. 8 of these business and complaint conditions. The buyer was duly acquainted with the complaint procedure and informed about the conditions and method of claiming the goods, including information on where the claim can be made, and about the performance of warranty repairs in accordance with Art. § 18 par. 1 of Act no. 250/2007 Z. from. on consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offenses as amended (hereinafter referred to as the “Act”) in the period before concluding the purchase contract by placing these terms and conditions on the relevant subpage of the seller's e-shop and the buyer had the opportunity to read them before sending the order.

8.9. The complaint procedure applies to goods purchased by the buyer from the seller in the form of an e-shop on the seller's e-shop website.

8.10. The buyer has the right to claim from the seller for defects of the goods relating only to goods that show defects for which the manufacturer, supplier or seller is responsible, is covered by the warranty and was purchased from the seller.

8.11. If the goods show defects, the buyer has the right to file a complaint at the seller's premises in accordance with Art. § 18 par. 2 of the Act by delivering the goods to the seller's premises and delivering to the seller a statement of the buyer's will to exercise his right under points 8.1. to 8.5. of these business and complaint conditions (hereinafter referred to as the "Notice of Complaint"), e.g. in the form of a completed complaint form, which is located on the relevant subpage of the seller's e-shop. The seller recommends insuring the goods when sending them for a complaint. The seller does not accept cash on delivery. The Buyer is obliged to state all the required information truthfully in the Notice of Complaint, mainly precisely indicate the type and extent of the defect of the goods; the buyer shall also state which of his rights arising from para. Sections 622 and 633 of the Civil Code apply. The buyer has the right to file a complaint with the person authorized by the manufacturer of the goods to perform warranty repairs (hereinafter referred to as the "designated person"). The list of designated persons is given in the guarantee certificate or the seller will send it to the buyer at his request.

8.12. The complaint procedure concerning goods that can be delivered to the seller begins on the day when all the following conditions are cumulatively met:

a) delivery of the Notice of Complaint to the Seller,

b) delivery of the claimed goods from the buyer to the seller or a designated person,

c) delivery of access codes, passwords, etc. to the seller for the claimed goods, if these data are necessary for the proper handling of the complaint.

8.13. If the subject of the complaint is goods that cannot be objectively delivered to the seller or that are permanently installed, the buyer is, in addition to meeting the conditions under points 8.12 (a). a) and c) of these complaint and business conditions, he is obliged to provide all necessary co-operation for the inspection of the claimed goods by the seller or a third party designated by the seller. Complaint proceedings concerning goods which cannot be objectively delivered to the seller or which are permanently installed begin on the day on which the goods were inspected in accordance with the first sentence. However, if the seller or a third party designated by him, despite the necessary cooperation provided by the buyer, does not ensure the inspection within a reasonable time, but no later than 10 days from delivery of the Notice to the Seller, the complaint procedure begins on the day of delivery of the Notice to the Seller.

8.14. The seller or a designated person will issue the buyer a confirmation of the claim for the goods in a suitable form chosen by the seller, e.g. in the form of an e-mail or in writing, in which he is obliged to accurately indicate the claimed defects of the goods and once again inform the consumer of his rights under point 8.1. to 8.3. of these business and complaint conditions (provisions of § 622 of the Civil Code) and the rights arising from point 8.4. to 8.5. of these business and complaint conditions (provisions of Section 623 of the Civil Code). If the complaint is made by means of long-distance communication, the seller is obliged to deliver the confirmation of the complaint to the buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the proof of the complaint; The confirmation of the claim need not be delivered if the buyer has the opportunity to prove the claim in another way.

8.15. The buyer is entitled to decide which of his rights in accordance with Art. § 622 and par. § 623 of the Civil Code applies and at the same time is obliged to immediately deliver information about its decision to the seller. Based on the decision of the buyer, which of his rights in accordance with Art. § 622 and par. § 623 of the Civil Code is applied by the seller or a designated person obliged to determine the method of handling complaints according to Art. § 2 letter m) of the Act immediately, in more complex cases within 3 days from the beginning of the complaint procedure, in justified cases, especially if a complex technical assessment of the condition of the goods is required no later than 30 days from the beginning of the complaint procedure. After determining the method of handling the complaint, the seller or the designated person will handle the complaint immediately; in justified cases, the complaint can be resolved later. However, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the time limit for handling the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the goods for new goods.

8.16. If the buyer has lodged a claim for the goods within the first 12 months of concluding the purchase contract, the seller may settle the claim only on the basis of an expert opinion or opinion issued by an authorized, notified or accredited person or a designated person (hereinafter "expert assessment of the goods"). Irrespective of the result of the professional assessment, the seller may not require the buyer to reimburse the costs of the professional assessment of the goods or other costs related to the professional assessment of the goods.

8.17. If the buyer has made a product complaint after 12 months from the conclusion of the purchase contract and the seller has rejected it, the person who handled the complaint is obliged to state in the complaint handling document to whom the buyer can send the goods for professional assessment. If the buyer sends the goods for professional assessment to the designated person specified in the document on the handling of the complaint, the costs of professional assessment of the goods, as well as all other related expediently incurred costs shall be borne by the seller regardless of the result of professional assessment. If the buyer proves by professional assessment the responsibility of the seller for the claimed defect of the goods, he can file a complaint again; the warranty period does not expire during the professional assessment of the goods. The seller is obliged to reimburse the buyer within 14 days from the date of the re-submitted complaint all costs incurred for the professional assessment of the goods, as well as all related purposefully incurred costs. A re-submitted claim cannot be rejected.

8.18. The warranty does not cover defects of which he was notified at the time of concluding the contract or of which he must have known, taking into account the circumstances at the time of concluding the contract.

8.19. The seller reserves the right to replace defective goods with other non-defective goods with the same or better technical parameters, if this does not cause serious difficulties for the buyer.

8.20. The seller is not responsible for defects in the goods:

a) if the buyer has not exercised his right concerning the seller's liability for defect in the goods by the end of the warranty period of the goods,

b) if the defect of the goods is mechanical damage to the goods caused by the buyer,

c) if the defect of the goods was caused by the use of the goods in conditions that do not correspond with their intensity, humidity, chemical and mechanical influences to the natural environment of the goods,

d) if the defect of the goods was caused by improper handling, servicing or neglect of care of the goods,

e) if the defect of the goods was caused by damage to the goods by excessive loading or use in violation of the conditions specified in the documentation or general principles of normal use of the goods,

f) if the defect of the goods was caused by damage to the goods by unavoidable and / or unforeseeable events,

g) if the defect of the goods was caused by damage to the goods by accidental destruction and accidental deterioration,

h) if the defect of the goods was caused by unprofessional intervention, damage by water, fire, static or atmospheric electricity or other force majeure,

(i) if the defect in the goods was caused by an interference with the goods by an unauthorized person.

If the shipment is not complete, resp. in the case of an obvious defect which the buyer was able to detect by checking the consignment on delivery of the goods and which he did not immediately notify the seller's representative in accordance with point 5.8. of these complaint and business conditions, later complaints of this kind will be accepted only if the buyer proves that the claimed defects were already in the goods at the time of its receipt by the buyer.

8.21. The seller is obliged to handle the complaint and terminate the complaint procedure in one of the following ways:

a) by handing over the repaired goods,

b) exchange of goods,

c) return of the purchase price of the goods,

d) by paying a reasonable discount on the price of the goods,

e) a written request to take over the performance specified by the seller,

f) by reasoned rejection of the claim for the goods.

8.22. The seller is obliged to issue a written document to the buyer about the method of determining the handling of the complaint and the handling of the complaint no later than 30 days from the date of the complaint in person, through the postal or courier or delivery service provider.

The seller will inform the buyer about the result of handling the complaint immediately after the end of the complaint procedure by phone or e-mail and at the same time he will be together with the goods, resp. proof of complaint handling delivered via e-mail.

8.23. The warranty period is 24 months from the date of delivery of the goods, unless a different warranty period is specified for specific cases.

8.24. The warranty period is extended by the time during which the buyer could not use the goods due to warranty repair of the goods.

8.25. In the case of an exchange of goods for a new one, the buyer will receive a document stating information about the exchange of goods, and any further complaints are applied on the basis of the purchase contract and this complaint document. In the case of exchange of goods for new goods, the warranty period begins to run again from the receipt of new goods, but only for new goods.

8.26. With regard to the remediable defect, the complaint will be settled depending on the decision of the buyer according to point 8.15. these complaint and business conditions as follows:

(a) the seller ensures that the defect is remedied; or

(b) the seller replaces the defective goods.

8.27. In the case of a remediable defect and the buyer shall not immediately determine in accordance with paragraph 8.15. of these complaint and business conditions, how the complaint should be handled, the seller will handle the complaint by eliminating the defect.

8.28. In the case of a defect that cannot be remedied, or one recurring remediable defect, or a number of different remediable defects that prevent the goods from being properly used as defects, the seller will provide, depending on the buyer's decision under paragraph 8.15 . of these complaint and business conditions, the complaint is as follows:

(a) by exchanging goods for other functional goods of the same or better technical performance, or

b) in the event that the seller is unable to exchange the goods for another, he will settle the complaint by refunding the purchase price for the goods.

8.29. In the case of a defect which cannot be remedied, or one recurrent remediable defect, or a number of different remediable defects which prevent the goods from being used properly and without defects and the buyer shall not immediately determine in accordance with point 8.15. of these complaint and business conditions, how the complaint should be handled, the seller will handle the complaint by exchanging the goods for other functional goods of the same or better technical parameters.

8.30. Complaint handling applies only to defects specified in the Notice of Complaint and in the confirmation of the claim of the goods according to clause 8.14. these complaint and business conditions.

8.31. For the purposes of a complaint, the occurrence of one remediable defect more than twice is considered a recurring remediable defect.

8.32. For the purposes of the complaint, the occurrence of more than three different remediable defects at the same time is considered to be a larger number of different remediable defects.

8.33. The right of the buyer to file a claim for a defect of the goods is after he has exercised his right and asked the seller to eliminate the defect of the goods according to point 8.1. of these complaint and business conditions consumed and regardless of the result of the complaint, he is no longer entitled to file a complaint repeatedly for the same unique defect (not a defect of the same type).

8.34. The provisions of Art. 8 of these complaint and business conditions do not explicitly apply to entities that do not meet the definition of a consumer specified in Art. § 2 letter a) of the Act

8.35. If the consumer is not satisfied with the way in which the seller has handled his complaint or if he considers that the seller has infringed his rights, he has the opportunity to turn to the seller for redress. If the seller responds to the request for redress or does not respond to it within 30 days from the date of its dispatch, the consumer has the right to file a motion to initiate an alternative solution to his dispute under the provisions of § 12 of Act no. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Laws. The competent entity for ADR with the seller is [Slovak Trade Inspection / Office for Regulation of Network Industries / Office for Regulation of Electronic Communications and Postal Services] or another relevant authorized legal entity registered in the list of ADR entities (* to be selected / adapted according to the subject of the seller's business + state the address and website of the relevant ADR entities *) maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk); the consumer has the right to choose which of these ADR entities to turn to

The consumer can use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit an alternative dispute resolution proposal.

 

9. Personal data and their protection

9.1. The contracting parties have agreed that the buyer is obliged to notify the seller of his name and surname, address of permanent residence, including postal code, telephone number and e-mail address in the order if he is a natural person.

9.2. The contracting parties have agreed that the buyer is obliged to notify the seller of his business name, registered office address, including postal code, ID number, VAT number (if assigned), telephone number for the purposes of proper processing and delivery of the order. and email address.

9.3. A buyer who has registered in the online store can check and change the provided personal data at any time, as well as cancel his registration after logging in to the e-shop website in the "My Account" section.

9.4. The seller hereby notifies the buyer that in accordance with Art. 6 (1) (a) (b) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46 / EC (General Data Protection Regulation), hereinafter referred to as the “Regulation”), the seller as an information system operator will process the buyer's personal data in the process of concluding the purchase contract without his consent as the data subject, as the buyer's personal data will be performed by the seller in pre-contractual relations for performance of the purchase contract in which the buyer acts as one of the parties.

9.5. Pursuant to Art. 6 par. 1 letter f) The seller may, after delivery of the ordered goods, resp. services to the buyer, on the basis of a legitimate interest to process the buyer's personal data also for the purposes of direct marketing and send to the buyer's e-mail address information about new products, discounts and promotions on the offered goods, resp. services.

9.6. The Seller undertakes to handle and dispose of the Buyer's personal data in accordance with the valid legal regulations of the Slovak Republic.

9.7. The seller declares that in accordance with Art. 5 (1) (a) a) a písm. b) of the Regulation, the personal data of the buyer will be obtained exclusively for the purpose stated in these business and complaint conditions.

9.8. The Seller declares that for purposes other than those stated in these Terms and Conditions, it will always collect the Buyer's personal data separately on an adequate legal basis and at the same time ensure that such personal data will be processed and used exclusively in a manner appropriate to the purpose for which they were collected. and will not associate them with personal data obtained for another purpose or for the purpose of fulfilling the purchase contract.

9.9. Prior to sending the order, the buyer will be asked to confirm by checking the box before sending the order that the seller has notified him in a sufficient, comprehensible and irreplaceable manner:

(a) their identification data, which are referred to in Article 1. these business and complaint conditions proving the identity of the seller,

b) contact details of the seller, resp. the responsible person of the seller,

c) the purpose of personal data processing, which is the conclusion of a purchase contract between the seller and the buyer and the legal basis for personal data processing,

d) that the required personal data for the purposes of concluding the purchase contract and proper equipment and delivery of the order, the buyer is obliged to provide

e) if the processing is based on Art. 6 (1) (a) f) that the legitimate interest pursued by the seller is direct marketing,

f) identification data of a third party, which is a company that delivers the ordered goods to the buyer, resp. identification data of other recipients or categories of recipients of personal data, if any,

g) the period of retention of personal data, resp. criteria for its determination,

9.10. The Seller declares that it will process personal data in accordance with good morals and will act in a manner that does not contradict the Regulation or other generally binding legal regulations and will not circumvent them.

9.11. In accordance with the Regulation, the Seller provides the Buyer, whose data it processes, with the following information:

a) the identity and contact details of the seller and, where applicable, the seller's representative,

b) contact details of any responsible person,

c) the purposes of the processing for which the personal data are intended as well as the legal basis of the processing,

d) if the processing is based on Art. 6 par. 1 letter f) legitimate interests pursued by the seller or a third party,

e) the circle of recipients or categories of recipients of personal data, if any,

(f) where applicable, information that the seller intends to transfer personal data to a third country or international organization;

g) the period of retention of personal data, resp. criteria for its determination,

h) information on the existence of the right to request from the seller access to his personal data and the right to correct or delete them or to limit the processing or the right to object to the processing, as well as the right to data portability,

i) the right to lodge a complaint to the supervisory authority,

j) information on whether the provision of personal data is a legal or contractual requirement, or a requirement necessary for the conclusion of the contract, whether the buyer is obliged to provide personal data, as well as the possible consequences of not providing such data,

(k) the existence of automated decision-making, including profiling;

The buyer has the right to obtain from the seller a copy of the personal data that is processed and has the right to obtain all the above information. For any additional copies requested by the buyer, the seller may charge a fee corresponding to the administrative costs of making the copy.

9.12. If the buyer exercises his right under point 9.11 in writing or electronically and the content of his application shows that he exercises his right under point 9.11, the application shall be deemed to have been submitted under this Regulation.

9.13. The buyer has the right to object to the processing of the personal data of the seller, which he assumes are or will be processed for the purposes of direct marketing, including profiling to the extent that it relates to such direct marketing. If the Buyer objects to such processing, the Seller shall terminate the processing of personal data for direct marketing purposes from the date of delivery of such objection to the Seller and the personal data of the Buyer concerned shall no longer be and will not be processed for such purposes.

9.14. If the buyer suspects that his personal data is being processed unjustifiably, he may file a complaint to the Office for Personal Data Protection of the Slovak Republic. If the buyer does not have full legal capacity, his rights can be exercised by a legal representative.

9.15. The Seller shall take appropriate measures to provide the Buyer with all information referred to in clause 9.11 in a concise, transparent, comprehensible and easily accessible form, clearly and simply worded. The seller will provide the information electronically or in accordance with the Regulation by other means agreed with the buyer.

9.16. The seller shall provide the buyer without undue delay, in any case within one month of receipt of the request, with information on the measures taken at the request of the buyer.

9.17. The Seller informs the Buyer that due to the performance of the concluded contract, the processing of the Buyer's personal data assumes that the Buyer's personal data will be provided and made available to the following third parties, resp. circle of recipients:

Slovenská pošta, a. s., with its registered office at Partizánska cesta 9, 975 99 Banská Bystrica, IČO: 36631124

Mailroom s. r. o., with its registered office at Kopčianska 3954/39, 851 01 Bratislava, IČO: 48136999

 

Withdrawal from the purchase contract

10.1. If the seller is unable to fulfill his obligations under the purchase contract due to the sale of stock, unavailability of goods, or if the manufacturer, importer or supplier of goods agreed in the purchase contract has discontinued production or made major changes that prevented the seller from fulfilling its obligations under the purchase contract; for reasons of force majeure or if, even with all reasonable efforts, he is unable to deliver the goods to the customer within the period specified in these terms and conditions or at the price specified in the order, the seller is obliged to immediately inform the buyer and at the same time he is obliged to offer the buyer a substitute performance or the possibility for the buyer to withdraw from the purchase contract (cancel the order). In the event that the buyer withdraws from the purchase contract for the reasons stated in this point of these complaint and business conditions, the seller is obliged to return to the buyer the advance payment for the goods agreed in the purchase contract within 14 days of notification of withdrawal by transfer to the account specified by the buyer.

10.2. The buyer is entitled to withdraw from the purchase contract without giving a reason in accordance with Art. § 7 et seq. Act no. 102/2014 Coll. on Consumer Protection in Distance Selling (hereinafter referred to as the “Act on Consumer Protection in Distance Selling”) within 14 days of receipt of the goods, resp. from the date of concluding the contract for the provision of the service or the contract for the provision of electronic content not delivered on a tangible medium, if the seller has fulfilled the information obligations pursuant to Art. § 3 of the Act on Consumer Protection in Distance Selling.

10.3. The buyer has the right to unpack and test the goods within this period after receipt in a manner similar to the usual purchase in a classic "stone" store, to the extent necessary to determine the nature, properties and functionality of the goods.

10.4. The period for withdrawal from the contract begins on the day when the buyer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if

a) the goods ordered by the buyer in one order are delivered separately, from the day of taking over the goods that were delivered last,

b) delivers goods consisting of several parts or pieces, from the date of receipt of the last part or piece,

(c) under contract, delivers the goods repeatedly for a specified period, from the date of taking over the first goods delivered.

10.5. The buyer may withdraw from the purchase contract, the subject of which is the purchase of goods even before the start of the period for withdrawal from the contract.

10.6. Withdrawal from the contract must be made by the buyer in writing in a manner that does not raise doubts that the withdrawal has occurred, or in the form of a record on another durable medium or using the form, which forms Annex no. 1 of these business and complaint conditions. The period for withdrawal from the contract is considered to be maintained if the notice of withdrawal from the contract was sent to the seller no later than on the last day of the period under Art. § 7 par. 1 of the Act on Consumer Protection in Distance Selling.

10.7. Withdrawal from the purchase contract according to the passing point of these business and complaint conditions must contain the information required in the form of withdrawal from the purchase contract, which forms Annex no. 1 of these business and complaint conditions, in particular the identification of the buyer, the number and date of the order, the exact specification of the goods, the manner in which the seller is to return the already received performance, in particular the account number and / or postal address of the buyer.

10.8. If the buyer withdraws from the purchase contract, any additional contract related to the purchase contract from which the buyer withdrew is also canceled from the beginning. It is not possible to demand from the buyer any costs or other payments in connection with the cancellation of the supplementary contract, except for the payment of costs and payments specified in Art. § 9 par. 3, par. § 10 par. 3 and 5 of the Act on Consumer Protection in Distance Selling and Prices for Service, if the subject of the contract is the provision of a service and the full provision of the service has taken place.

10.9. The buyer is obliged without undue delay, but no later than within 14 days from the date of withdrawal from the purchase contract to send the goods back to the address of the operator's registered office or hand it over to the seller or a person authorized by the seller to take over the goods. This does not apply if the seller has proposed to pick up the goods in person or through a person authorized by him. The period under the first sentence of this point of these terms and conditions of business and complaint is considered to be maintained if the goods were handed over for transport no later than the last day of the period.

10.10. The buyer is obliged to deliver the goods to the seller complete, including complete documentation, undamaged, in the original packaging and unused.

10.11. It is recommended to insure the goods. The seller does not accept cash on delivery. The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal to the buyer to return to the buyer all payments received from him under or in connection with the purchase contract, including shipping, delivery and postage and other costs and fees. . The seller is not obliged to return payments to the buyer under this point of these terms and conditions before the goods are delivered to him or until the buyer proves the return of the goods to the seller, unless the seller suggests that he picks up the goods in person or through a person authorized by him.

10.12. The buyer bears the cost of returning the goods to the seller or the person authorized by the seller to take over the goods. This does not apply if the seller has agreed to bear them himself or if he has not fulfilled the obligation under § 3 para. 1 letter i) of the Act on Consumer Protection in Distance Selling.

10.13. The buyer is only responsible for the reduction in the value of the goods, which arose as a result of such treatment of the goods, which is beyond the treatment necessary to determine the properties and functionality of the goods. The consumer is not responsible for the reduction in the value of the goods if the seller has not fulfilled the information obligation about the consumer's right to withdraw from the contract under § 3 para. 1 letter h) of the Act on Consumer Protection in Distance Selling.

10.14. The seller is obliged to return the purchase price to the buyer for the goods in the same way as the buyer used in his payment, unless the buyer agrees on another method of refunding without the buyer being charged additional fees in this regard.

10.15. In the event that the buyer withdraws from the contract and delivers to the seller goods that are used, damaged or incomplete, the buyer undertakes to pay the seller:

(a) the value by which the value of the goods has been reduced in accordance with Art. § 457 of the Civil Code in the actual amount

b) costs incurred by the seller in connection with the repair of the goods and their restoration to the original condition calculated according to the price list for post-warranty service of the goods.

Pursuant to this point of the complaint and business conditions, the buyer is obliged to pay compensation to the seller at most in the amount of the difference between the purchase price of the goods and the value of the goods at the time of withdrawal from the purchase contract.

10.16. In accordance with para. § 7 par. 6 of the Act on Consumer Protection in Distance Selling, the buyer may not withdraw from the contract, the subject of which are:

(a) the sale of goods made to the consumer's specific requirements, custom-made goods or goods intended specifically for a single consumer,

b) the sale of goods enclosed in protective packaging which cannot be returned for health or hygienic reasons and whose protective packaging has been broken after delivery,

c) the sale of phonograms, video recordings, phonograms, books or computer software sold in protective packaging, if the consumer has unpacked this packaging,

(d) the supply of electronic content other than on a tangible medium, provided that the supply has begun with the consumer's express consent and that the consumer has indicated that he has been duly informed that, by giving his consent, he loses the right of withdrawal.

(e) the sale of goods which, at the time after the conclusion of the contract and the taking over of the goods from the seller to the buyer, have been assembled, assembled or used in such a way that their restoration by the seller is not possible without increased effort and increased costs, e.g. assembled or assembled furniture, etc.

10.17. The provisions of Art. 10 of these business and complaint conditions do not explicitly apply to entities that do not meet the definition of a consumer set out in Art. § 2 letter a) of the Act.

Final provisions

11.1. If the purchase contract is concluded in writing, any change must be in writing.

11.2. The parties have agreed that communication between them will take place in the form of e-mails.

11.3. The relevant provisions of the Civil Code, Act no. 22/2004 Coll. on electronic commerce and on the amendment of Act no. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on the amendment of certain laws as amended by Act no. 284/2002 Coll. as amended and Act no. 102/2014 Coll. on consumer protection in distance selling.

11.4. These business and complaint conditions become effective against the buyer by concluding a purchase contract.

1.5. Before sending the order, the buyer will be asked to confirm by checking the box that he has read these business and complaint conditions, read them, understand their content and fully agrees with them.

Annex no. 2

Instruction on the exercise of the buyer's right to withdraw from the purchase agreement

Right of withdrawal

You have the right to withdraw from the contract without giving a reason within 14 days.

The withdrawal period expires after 14 days from:

when you or a third party designated by you, with the exception of the carrier, take over the goods, or when you or a third party designated by you, with the exception of the carrier, take over the last part or piece

When exercising the right to withdraw from the contract, inform us of your decision to withdraw from this contract by a clear statement (for example, by letter sent by post or e-mail) at DOKTOR VINYL, ORCA medical s.r.o. with its registered office at Tomášikova 15950 / 10A 821 03 Bratislava, tel. No .:, info@doktorvinyl.sk. For this purpose, you can use the sample withdrawal form that we have submitted or sent to you.

If you are interested, you can fill in and send a sample form for withdrawal from the contract or any other unambiguous statement of withdrawal from the contract also electronically via our website https://doktorvinyl.sk/odstupenie-od-kupnej-zmluvy-drvinyl.pdf. If you use this option, we will immediately confirm your acceptance of the withdrawal by e-mail.

The withdrawal period is maintained if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal from the contract

Upon withdrawal from the contract, we will refund all payments you have made in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivery of goods to you. This does not apply to additional costs if you have chosen a delivery method other than the cheapest standard delivery method we offer. Payments will be returned to you without undue delay, no later than 14 days from the date we receive your notice of withdrawal from this contract. They will be paid in the same way as you used for your payment, unless you have explicitly agreed to another payment method, without charging any additional fees.

Payment for the purchased goods will be paid to you only after delivery of the returned goods back to our address or upon presentation of a document proving the return of the goods, whichever occurs first.

In case of withdrawal from the contract, send us back to

DOKTOR VINYL, ORCA medical s.r.o. Česká 1298, Hviezdoslavov 93041

no later than 14 days from the date of exercising the right of withdrawal. The deadline is considered to be met if you return the goods before the 14-day deadline.

Shipping costs are paid by the customer in the event of withdrawal from the contract within a 14-day period. Conversely, the cost of transporting the goods is borne by the seller if the customer was sent goods that do not match the description, or does not match the goods that were originally ordered by the buyer. Consumer liability for damage caused to returned goods

You are only responsible for any reduction in the value of the goods as a result of handling them in a manner other than what is necessary to determine the nature, properties and functionality of the goods. The price list of postage is 17 euros for Slovenská pošta and 10 euros for Packet within the EU. Purchases over 250 euros are exempt from postage and are therefore free for all modes of transport. The cash on delivery price for all modes of transport is 1 euro, regardless of the value of the purchase. A breakdown of current transport options is part of the shopping cart and the subsequent electronic route to the checkout.

 

SHIPPING

 

The price postage is 17 euros with Slovenská pošta and 10 euros with Packet within the EU. Purchases over 250 euros are exempt from postage and are therefore free for all modes of transport. A breakdown of current transport options is part of the shopping cart and the subsequent electronic route to the checkout.

 

GDPR

 

Terms of use of the DOKTOR VINYL website (ORCA Medical sro)

1.       The company DOKTOR VINYL - ORCA Medical, s.r.o. as the controller (hereinafter referred to as the "controller") is responsible for the security and protection of personal data entrusted in full compliance with Regulation of the European Parliament and of the Council no. (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as “GDPR”) and with the Act of the National Council of the Slovak Republic no. 18/2018 Z.z. on the protection of personal data and on the amendment of certain laws as amended.

2.      COOKIES

When using the DOKTOR VINYL - ORCA Medical website, it may happen that "cookies" (small files that monitor the user's activity on the website) are stored on the device with which the user accesses this website. The conditions for storing and processing these cookies are as follows:

The user has a permanent opportunity to express his consent or disagreement to the storage of cookies (within the settings of his web browser - by allowing or refusing to store cookies).

If consent is granted (cookie permissions), the following can be stored on the user's device:

1. temporary cookies, which are automatically deleted when the user's internet browser is switched off,

2. long-term cookies, which will be retained in the user's internet browser even after the device is switched off (these cookies can be deleted by the user at any time and will be deleted automatically after a few weeks or months).

With his consent, the user will also allow the operator to use cookies for its own registration or analytical purposes, and for the purposes of targeted advertising of partners with whom it has concluded special agreements on displaying advertising on websites. The user's consent remains as long as the settings of his internet browser are maintained. By changing the user's internet browser settings or prohibiting the use of cookies, this consent expires.

The Operator has no responsibility for the storage of cookies on third-party websites, or for the use of cookies stored on the user's electronic device by third parties.

If the consent is rejected (rejection of cookies in the web browser), the operator cannot guarantee the full functionality of the huaweionline.sk website, in particular it does not guarantee the possibility of logging in to the client / member section.

3.      CONTACTS

During his visit and further use of the websites marsann.sk, lenovoonline.sk, lenovoservis.sk and huaweionline.sk, the user may contact the operator and provide him with his personal data for the purpose of contacting him.

The provision of personal data is voluntary on the part of the user. The legal basis for the processing of data provided by users in this case is the so-called the operator's legitimate interest in contacting the user and providing any answers, advice or other appropriate response.

The personal data that the user can provide to the operator are:

1. name and surname

2. e-mail address

3. telephone number

4. company (workplace / employer) of the user.

• PURPOSE

The purpose of processing the user's personal data is to contact the user back by the operator.

• DURATION OF PROCESSING

Personal data will be processed only for the necessary time during communication with the operator and the user.

• CORRECTNESS

By voluntarily providing personal data, the user declares that the data provided is correct, true and current.

4.     NEWSLETTERS

The user - the affected person may provide their personal data to the operator during their visit and further use of the DOKTOR VINYL - ORCA Medical website. The provision of personal data of the user may occur during the voluntary registration, the so-called newsletter by means of an e-mail address from which his identity can be ascertained.

The provision of personal data is voluntary. A necessary condition for the processing of the user's personal data by the operator for the purpose of sending the newsletter is the granting of the user's consent to the processing of personal data to the necessary extent and sending marketing messages, this consent being the only legal basis for processing

In order to ensure the right of the controller to process the provided personal data, the user must express his consent to the storage and further processing of the personal data obtained, to the extent necessary to achieve the purpose set out in this written information.

• DURATION OF CONSENT

The user's consent pursuant to the previous paragraph shall take effect at the time of voluntary consent by highlighting (marking) the relevant field in the electronic form and lasts for a period of five years or until the user's consent is revoked. The operator has the right to process the provided data during this period of consent.

• PURPOSE

The purpose of processing the user's personal data is to enable the collection of the newsletter requested by him and by sending such an operator's newsletter to the contact addresses provided by the user, especially in electronic form.

• CORRECTNESS

By voluntarily providing personal data, the user declares that the provided data is correct, true and current, otherwise he is responsible for any damage that he may cause to the operator by providing incorrect, false or out-of-date data. The user is obliged to report to the operator any change in his personal data.

5.      DATA TRANSFER AND AUTOMATED DECISION-MAKING

The user's personal data will not be published or provided to third parties by the operator, will not be transferred to countries outside the European Union, nor will the operator automatically make decisions that are important to the user.

6.      INSTRUCTIONS ON THE RIGHTS OF THE PERSON CONCERNED

The user's rights relating to the protection of his personal data are defined in particular by the provisions of Articles 12 to 22 of the GDPR Regulation, as amended.

The user has the right on the basis of written resp. e-mail request addressed to the operator (office@marsann.sk) to request:

1. confirmation of whether or not personal data of the user are processed, access to the personal data of the user and information about them, as well as correction of this data,

2. restrictions on the processing of the user's personal data, in particular if they are incorrect,

3. deletion of the user's personal data, in particular if the purpose of their processing has expired or the consent to the processing has been revoked,

4. the transfer of the user's personal data to another operator in a structured and machine-readable form.

• The user also has the right by written notice or e-mail (to the address info@doktorvinyl.sk):

1. withdraw its consent to the processing of personal data at any time, with effect from the date of receipt of the notification, if the processing of personal data is carried out on the basis of the consent given. In this case, the lawfulness of the processing prior to the delivery of the notice of withdrawal of consent will be maintained.

2. if the processing of personal data is not carried out with the consent of the user, object to such processing on grounds relating to the personal situation or the suspicion of illegal data processing.

The user also has the right to submit a complaint or complaint to the Office for Personal Protection to investigate the method of processing personal data. data (supervisory body for SR)

The rights of the user may be limited if these restrictions result from special legal regulations or. their application would violate the protection of the user or the rights and freedoms of other persons / entities concerned.

 

WITHDRAWAL FORM

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